Inbound Teleservices
Our proficient agents specialize in conducting surveys customized to your specific needs, offering valuable feedback for your company to make informed, long-term decisions and identify areas for improvement. Utilizing customer satisfaction surveys as a powerful tool, we delve into understanding how customers perceive your products or services
Live Chat Customer Support
With our outsourced live chat support, customers can seek assistance or obtain additional details about your company without the need for a phone call. Our advanced chat system ensures efficient case resolution, allowing chat agents to swiftly address queries. This approach eliminates the need for standby employees for low-priority calls, providing customers with a more accessible communication channel.
By filtering out less critical complaints or requests, our live chat service preserves core customer service lines for more serious situations, enabling your workforce to focus on other priorities. When utilized effectively, live chat can even serve as a sales tool. Our highly flexible chat service is tailored to provide client companies with the support they need.
Get in touch with our team for our call Center services
Customer Service Surveys
Surveying customers can be a powerful way to gain insights that help to drive success.
For optimal success, businesses require customer feedback. Here at Upndown Group Call Centers, we conduct customer satisfaction surveys and market research surveys to ensure that all of your customers can voice their concerns and that your business can utilize the information collected to improve strategy and performance within your company.
Our trained agents will conduct surveys tailored to your needs and provide you with valuable feedback that your company can utilize to make long-term decisions and explore areas of improvement. Customer satisfaction surveys are a great tool to learn how customers feel about your products or services.
Monitoring, tracking, and reporting customer calls, requests, incidents, and comments
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- Supporting customers online and over the phone
- Resolving technical issues, remotely
- Assigning and resolving IT help desk tickets
- Help Desk call center staff training to learn everything there is to know about your client and product.
Help Desk
Give your customers the attention they need by providing personalized customer service solutions with remote help desk support that will address your customer needs at any time.
Our help desk professionals will serve as the first point of contact when your customers require help, offering unmatched customer service and technical support. By outsourcing your help desk support with APEX Call Centers, you can trust that your clients will receive the help that they need, whenever they need it.
Our help desk team facilitates problem management while providing a personalized human experience to help your customers feel at ease.
We provide excellent customer service to your customers while keeping operating costs affordable for your business. Enhance your operation’s efficiency and boost productivity by utilizing our remote help desk. Retain customers by providing exemplary 24/7 customer service and support promptly.
Our help desk support and services include:
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- Monitoring, tracking, and reporting customer calls, requests, incidents, and comments
- Supporting customers online and over the phone
- Resolving technical issues, remotely
- Assigning and resolving IT help desk tickets
- Help Desk call center staff training to learn everything there is to know about your client and product.
Lead generating
Lead generation can be time-consuming when identifying and qualifying potential clients and customers for your product and services. Very much so if you are a small business owner or a start-up!
There are several challenges associated with lead generation. The process takes time and lots of work. You need to lean out processes that include leaving voice mails, booking appointments, vetting for qualified leads, and closing deals.
Upndown Group Call Centers can help you find your potential customers and business partners. We offer a full-stack lead generation process from start to finish. Our dedicated team of generation agents will be there to take care of vetting and closing a business deal every step of the way. Let us help you in:
Identifying the right target audience
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- Creating and distributing marketing materials
- Qualifying leads
- Nurturing leads
- Closing deals